How reachable are local businesses, really?
Every local service business says customer service is their priority. This index measures what they actually do — whether they reply, how fast, whether you can book without calling, and whether anyone is there after 6pm. No opinions, just public signals, scored the same way for everyone.
Published markets
Worst-performing first. Every market here cleared the 25-business minimum.
Dentists in Atlanta
44·DAtlanta, GA · 39 measured
See the Atlanta breakdown →
Dentists in Nashville
44·DNashville, TN · 49 measured
See the Nashville breakdown →
Dentists in Charlotte
51·DCharlotte, NC · 50 measured
See the Charlotte breakdown →
Dentists in Miami
57·CMiami, FL · 57 measured
See the Miami breakdown →
Browse by vertical
Each vertical is scored the same way, so the comparisons across them are fair.
Dentists
48·DA new dental patient is worth thousands over their lifetime, and emergency callers pick whoever answers first.
4 markets · 195 measured →
Orthodontists
A single case is worth five figures, and parents shopping for braces call three offices in one sitting.
Not yet published
Med Spas
Aesthetic clients book on impulse. If nobody answers, the impulse passes and the booking goes elsewhere.
Not yet published
Dermatologists
Cosmetic dermatology competes directly with med spas, where the phone is answered on the first ring.
Not yet published
Chiropractors
Someone in acute pain calls until somebody picks up. Being third to answer means not being called back.
Not yet published
Physical Therapy
A referred patient who cannot reach you goes back to their doctor for a different name.
Not yet published
Optometrists
Annual exams are pure recall revenue, and recall only works if somebody is doing the reaching out.
Not yet published
Veterinarians
A worried pet owner calls every clinic in town until one answers, then stays with that one for years.
Not yet published
Personal Injury Lawyers
One signed case can be worth five figures, and injured callers sign with whoever picks up the phone.
Not yet published
Accountants & CPAs
Tax season inquiries arrive in a narrow window. A missed call in March is a client lost for the year.
Not yet published
Hair Salons
Salon clients rebook on a six-week cycle. Every unbooked slot is recurring revenue that never starts.
Not yet published
Day Spas
Gift-card and package buyers are ready to spend the moment they call. Delay kills the sale.
Not yet published
Gyms & Fitness Studios
A membership is a year of recurring revenue, and prospects tour whichever studio replies the same day.
Not yet published
Auto Repair
A driver with a broken car needs an answer now. Voicemail sends them to the next shop on Google.
Not yet published
Why we built this
TitanOps installs automation that answers calls and follows up on leads for local service businesses. We kept telling prospects that their competitors were slow — and had nothing but anecdote to back it up. So we measured it, published the method, and made the whole thing free.
We have an obvious commercial interest in the answer, which is exactly why the methodology is public, the scoring weights are printed, and the sample-size rules are enforced in the database. Check our work.
Scoring badly is fixable — usually in under a week.
Nearly everything measured here comes down to one thing: whether somebody is there when a customer reaches out. TitanOps installs a 24/7 AI receptionist, 60-second follow-up on every web lead, and automatic win-backs — fully managed, nothing for you to run.
The audit is a 15-minute call. We look at how most local businesses are actually reachable right now and tell you what we would change — whether or not you hire us.