How dental practices actually respond to customers
We measured 195 dental practices across 4 US markets using only publicly observable signals. A new dental patient is worth thousands over their lifetime, and emergency callers pick whoever answers first.
The median dental practice scores 48 out of 100 on the Response Index. Half of them score worse.
How this is measured →What we found
Share of recent reviews that received any owner response.
How long the typical owner takes to respond.
Any way to book without picking up the phone.
A phone number you can tap from a phone.
Captures a lead outside business hours.
Reachable after the average customer finishes work.
Listed weekend hours on Google.
No web presence beyond a Google listing.
Dentists by market
Ranked worst to best by median Response Score. The gap between Miami, FL and Atlanta, GA is 13 points.
| Market | Score | Reply rate | Online booking | Measured |
|---|---|---|---|---|
| Atlanta, GA | 44·D | 28% | 36% | 39 |
| Nashville, TN | 44·D | 31% | 39% | 49 |
| Charlotte, NC | 51·D | 47% | 48% | 50 |
| Miami, FL | 57·C | 39% | 42% | 57 |
Scoring badly is fixable — usually in under a week.
Nearly everything measured here comes down to one thing: whether somebody is there when a customer reaches out. TitanOps installs a 24/7 AI receptionist, 60-second follow-up on every web lead, and automatic win-backs — fully managed, nothing for you to run.
The audit is a 15-minute call. We look at how dental practices are actually reachable right now and tell you what we would change — whether or not you hire us.